Refund & Returns Policy for  Madarmart

At Madarmart, we are committed to providing you with high-quality products and an excellent shopping experience. Your satisfaction is our priority. This Refund & Returns Policy outlines the conditions under which you can return products and request refunds.

1. Our Commitment to Quality

We meticulously select and pack all our products to ensure they reach you in the best possible condition. Given the nature of fresh and perishable goods, we encourage you to inspect your order upon delivery.

2. Eligibility for Returns & Refunds

Returns and refunds are generally accepted under the following conditions:

  • Damaged or Spoiled Products: If you receive products that are damaged, spoiled, or unfit for consumption upon delivery.
  • Incorrect Items: If you receive an item that is different from what you ordered.
  • Missing Items: If an item you ordered is missing from your delivery.
  • [Add any other specific scenarios, e.g., for non-perishable goods, if applicable: “Manufacturing defects” or “Incorrect size/color for non-perishable goods.”]

Please Note: Due to the perishable nature of many of our products, we generally do not accept returns or offer refunds for:

  • Products where you have simply changed your mind.
  • Products that have been consumed, partially consumed, or altered after delivery.
  • Products that have spoiled due to improper storage after delivery.

3. Reporting an Issue & Initiating a Return/Refund

To report an issue and initiate a return or refund, you must contact our Customer Service team within [Specify timeframe, e.g., 24 hours, 6 hours for highly perishable goods] of receiving your delivery.

To help us process your request efficiently, please provide the following:

  • Your Order Number
  • A clear description of the issue (e.g., “damaged tomatoes,” “missing spinach,” “incorrect milk”).
  • Photographic evidence (REQUIRED for damaged/spoiled items): Please attach clear photos of the damaged or incorrect items, showing the extent of the issue. This is crucial for our quality control and claims process.

You can contact us via:

4. Assessment and Resolution Process

Once we receive your report and supporting evidence:

  • Our Customer Service team will review your claim within [Specify timeframe, e.g., 1-2 business days].
  • We may contact you for further information or clarification.
  • Based on our assessment, we will determine the appropriate resolution.

5. Refund & Replacement Options

Depending on the nature of the issue and product availability, we may offer one or more of the following solutions:

  • Full or Partial Refund: A refund for the affected item(s) will be processed back to your original payment method. The refund amount will typically exclude any delivery charges unless the entire order was affected due to our error.
  • Store Credit: We may offer store credit for the value of the affected item(s), which you can use for future purchases on our website.
  • Replacement/Re-delivery: For certain items, we may arrange for a replacement of the affected product(s) to be delivered with your next order or as a separate delivery, depending on the circumstances.
  • [For non-perishable items only, if applicable: “Exchange: For non-perishable items, if an exchange is possible, we will arrange for the correct item to be sent upon receipt of the returned incorrect item.”]

6. Refund Processing Time

If a refund is approved:

  • Refunds will be processed to your original payment method (e.g., credit card, debit card, online payment gateway) within [Specify timeframe, e.g., 3-7 business days] from the date of approval.
  • Please note that it may take additional time for the refund to appear on your bank statement, depending on your bank’s processing times.

7. Return of Physical Items (If Applicable)

In rare cases, for certain non-perishable or incorrect items, we may request that you return the item(s) to us. If a return is required:

  • We will provide you with instructions on how to return the item(s).
  • We will cover the cost of return shipping if the return is due to our error (e.g., damaged, incorrect item).
  • Items must be returned in their original packaging and condition, unless otherwise specified.

8. Cancellation Policy

  • You may cancel your order at any time before it has been dispatched for delivery.
  • To cancel an order, please contact our Customer Service team immediately at
    +971 547099555
  • If your order has already been dispatched, we may not be able to cancel it, and our standard Refund & Returns Policy will apply.

9. Contact Us

If you have any questions or concerns regarding our Refund & Returns Policy, please do not hesitate to contact our Customer Service team:

  • Email: [email protected]
  • Phone:
    +971 547099555
  • Working Hours:  Sunday – Thursday, 9:00 AM – 6:00 PM]

Important Considerations and Customization for Your Store:

  • Perishable Goods Focus: Since you’re dealing with produce, emphasize the timeliness of reporting issues (e.g., “within 24 hours of delivery”). This is critical.
  • Photo Evidence: Make it a mandatory requirement for claims related to damage or spoilage. This protects you and helps in quality control.
  • “Change of Mind”: Clearly state if you do not accept returns for change of mind, especially for fresh produce.
  • Delivery Charges: Clarify whether delivery charges are refunded. Typically, they are not unless the entire order was problematic due to your error.
  • Resolution Options: Be clear about whether you offer refunds, replacements, or store credit.
  • Local Laws: Always ensure your policy complies with the consumer protection laws of the UAE (and any other regions you specifically target if applicable). While this template is general, local regulations might have specific requirements.
  • Clarity and Tone: Use clear, straightforward language. A helpful and understanding tone can enhance customer trust, even when setting boundaries.
  • Placement: Make sure this policy is easily found on your website, usually linked in the footer.